WARRANTY & REPLACEMENT
Built to Get Sent. Backed for Life.
We stand behind every pair of Shred Shades. That's why every order comes with two guarantees — the Lifetime Defect Warranty and the Lose 'Em Replace 'Em Program.
Both apply to every pair, every style, every order. Forever.
Lifetime Defect Warranty
If your shades break because of a manufacturing defect, we'll replace them. Free.
What's Covered
- Frame breaking at hinges or temples during normal wear
- Lens delamination or coating failure
- Hinge mechanism failure within first year
- Logo plate falling off
- Lens popping out due to faulty frame
- Frame warping not caused by heat exposure
What's NOT Covered
- Lost or stolen sunglasses (see Lose 'Em Replace 'Em Program below)
- Scratches on lenses or frames from regular use
- Damage from drops, sitting on them, or impacts
- Heat damage (don't leave them in a hot car)
- Normal wear and tear after 1+ year of daily use
- Cosmetic wear that doesn't affect function
How to File a Defect Claim
- Email us at support@shredshades.com
- Use the email address you used to place the original order
- Include:
- Your order number
- Photos of the defect (close-up + full pair)
- Brief description of what happened
- We review within 48 hours
- If approved, your replacement ships free within 3-5 business days
We reserve the right to determine whether damage qualifies as a manufacturing defect or normal wear and tear.
Frequently Asked Questions
Q: Do these cover all styles?
Yes. Every style, every color, every order. The Sender, Resort, Rally, Patio, Après, Fishbowl — all covered.
Q: Do these cover bundles like the 3-Pack?
Yes. If you buy a 3-Pack and one pair has a defect, that pair is covered. If you lose one pair, that one pair qualifies for 50% off replacement.
Q: What if I bought during a sale?
Both warranties apply regardless of what you paid. Sale buyers get the same protection as full-price buyers.
Q: What if my pair is from years ago?
As long as you can verify your original purchase email, both warranties still apply. Lifetime means lifetime.
Q: What if I want to return shades I just don't like?
That's our 30-day return policy, not the warranty. See our Returns Policy page for details.
Q: What if I bought from a third-party seller (not shredshades.com)?
Warranties only apply to purchases made directly from shredshades.com.
Q: How do I know if my situation is covered?
When in doubt, just email us. We'd rather help than have you uncertain. support@shredshades.com
The Bottom Line
Buy a pair of Shred Shades. Wear them everywhere. Send it. If something goes wrong with the build, we replace them free. If you lose them or mess them up, you get half off a replacement.
You're covered for life.
— Shred Shades
