LOSE 'EM REPLACE 'EM POLICY
50% off any replacement pair. Forever.
We've all been there.
You hit the chairlift, get to the top, and realize your shades are still on the ride down. They're gone.
You sit on them in the truck. They snap.
Your dog finds them. RIP.
Your friend "borrowed" them at the lake and never returned them.
It happens. That's why we built the Lose 'Em Replace 'Em Program.
If anything happens to your Shred Shades — lost, stolen, broken, run over, dog-chewed, forgotten on a road trip — you get 50% off any replacement pair.
Forever.
How It Works
It's stupid simple:
- Email us at support@shredshades.com
- Tell us what happened (we love a good story)
- We send you a 50% off code
- You order a replacement at half price
- Free shipping on orders $59+
That's it. No proof needed. No paperwork. No interrogation.
What Counts as "Lost or Broken"
Pretty much anything:
- Lost at a music festival, ski resort, beach, lake, bar, or anywhere
- Stolen from your car, hotel room, or beach towel
- Sat on, run over, or dropped from a moving vehicle
- Crushed in a backpack
- Lens scratched beyond use
- Frame snapped
- Eaten by a pet
- Friend "borrowed" them and ghosted
- You just don't know what happened (it's okay, we believe you)
If it's a manufacturing defect (frame breaks at hinge, lens delaminates, etc.), that's covered under our Lifetime Defect Warranty — those are FREE replacements.
The Fine Print
To keep this program sustainable for everyone, here are the rules:
- Must be a previous Shred Shades customer (we verify by your original order email)
- Must order replacement from the same email as your original purchase
- One replacement code per claim
- Replacement code expires 30 days from issue
- Cannot be combined with other discount codes (no stacking)
- Limited to 2 replacement claims per customer per year
- Claims must be submitted via email — not phone or chat
- We reserve the right to refuse claims that show patterns of abuse
Why We Do This
Sunglasses are the kind of thing you lose. We know it. You know it.
Most brands sell you a pair, charge $50-200, and shrug when you lose them. You're back to square one, paying full price again somewhere else.
We thought that was kind of dumb.
So we built a program that says: if you bought from us once, we've got your back for life. Lose them as many times as you need to (within reason). We'll get you back on the road for half price.
It's how we'd want to be treated, so it's how we treat you.
How Often Can I Use This?
Up to 2 claims per year per customer.
If you're losing more than 2 pairs a year, you might want to look into a sunglass strap. We sell those too.
Frequently Asked Questions
Q: Do I have to send my old (broken) pair back?
Nope. Keep them, toss them, do whatever you want with them. We trust you.
Q: Does this apply to gifts I received?
The program applies to the original purchase email. If someone gifted you Shred Shades, ask them to email us — we'll work with you.
Q: What if I bought during a sale?
Yes, this still applies. Doesn't matter what you originally paid. You always get 50% off the current retail price for a replacement.
Q: Can I use this AND a discount code together?
No. The 50% off Lose 'Em Replace 'Em code can't be stacked with other discounts (sales, welcome codes, etc.).
Q: Does free shipping still apply?
Yes! Free shipping on orders $59+ regardless of how the discount was applied.
Q: How fast do I get my replacement code?
We respond within 24 hours, usually faster. Code goes straight to your email.
Q: Can I use my replacement code on a different style?
Yes. Pick any style or any quantity at 50% off. Doesn't have to match your original.
Q: What if I lost it years ago?
If you can verify your original purchase email, the program still applies. There's no time limit.
Q: What about my friend's pair I broke?
If you broke a friend's pair, ask them to email us. The program is tied to the original purchaser.
File Your Claim
Lost a pair? Broke a pair? Want a replacement?
Email: support@shredshades.com
Tell us:
- The story of what happened (be honest, be funny, we don't care)
- Your original order email or order number
- Which style you want as your replacement
We'll send your code within 24 hours.
The Bottom Line
You bought a pair from us. You're family now.
Lose them, break them, give them away — we're not going anywhere. Every Shred Shades order comes with this guarantee, and we mean it.
Built to get sent. Backed for life.
— Shred Shades
